NinjaOne

Pros: Ninja has been great and a real breath of fresh air coming from DattoRMM. The web interface and mobile apps are responsive with the website especially having a powerful yet simple UI.

When we switched to Ninja the pricing model was a key factor. You pay $x when you have say 50-100 agents and as you grow and add agents you move up to a lower pricing tier. It was always a hassle dealing with DattoRMM when it came time to negotiate our rates. It was like fighting with a business partner. Ninja was a clear winner.

I've had to call support a few times and to my recollection they have resolved each issue with a single can.

Cons: The only con I have is not with Ninja but with TeamViewer. Ninja has numerous remote access options such as SplashTop, Ninjas Cloud RDP, and TeamViewer. As of the time of this writing there has been some issues with the TeamViewer agent not syncing properly which has occasionally caused us issues. To Ninjas credit they communicate and manage these issues very well. I've been satisfied with Ninjas handling and they did get TeamViewers issues resolved asap.

Overall: If you are with one of the "big players" like Kaseya, ConnectWise, etc. and debating switching to a different RMM you to need look at Ninja. They are a great company with a great product.

Pros: Support staff and training is easily some of the best in the field. I've worked with your big box style brands and Ninja tops them with service. The dev team is responsive and their support reps are outstanding.

One-click installation is easy enough for customers to self-deploy, saving you time away from the office.

So far, in terms of features, they've been keeping up with all the trends that I've seen coming up. While the business owner always has me searching for new RMM solutions, NinjaRMM has been the provider for us.

Cons: I've had some minor issues here and there with TeamViewer, but I think everyone has since the incident of 2020. Luckily, Ninja provides more than one way to remotely connect to client devices.

Overall: I have very few negative points for Ninja and they generally are caused by integrations and not the provider, themselves. The staff always listen to suggestions and provide a clear roadmap for coming attractions and features to the software.

If you're looking for cutting edge features with support that can't be beat, Ninja is the way to go. Shout out to my account manager, Nicole, for being the best intermediary I've ever had while working with a third-party service provider. She always goes above and beyond to make sure that our company needs are handled quickly and efficiently!

Pros: The software is easy to use, easy to configure, setting up new clients and even access for those clients is very straight forward. The basic dashboard is clean and concise, great logging to track/review changes, access logs, etc. They have a ton of options and are adding more. With the increase in work-from-home for all our SMB clients it has been a lifesaver. Multiple options for AV and Remote Access software are great.

Cons: Clearing alerts for clients who haven't started their machines for a long time can be difficult.

Overall: The title is not a lie, even if the cake is.. I love NinjaRMM, it has streamlined so much of our work and the integration has been incredibly smooth. When we have needed to contact support they have been helpful and prompt. They really listen to each customer's input and we have already seen improvements to the product as a whole with questions we had when just looking to switch. I can't comment on pricing exactly as that's not my area though compared to our previous service I know we get more bang for the buck with Ninja.

Pros: We have been using Ninja RMM over a year now and our team loves it! Having the ability to see our entire client base in one single dashboard improves our value to customers and brings us to a higher level of support. Ninja has allowed us to gain valuable insight into client networks and gives us the essential info while providing support to our clients. The main features of Ninja allow us to fully manage AV, patch management, and remote access in a very secure and controlled environment across all clients.

Cons: I don’t really have any cons for our experience with Ninja since most bugs we experience are related to integrations with software such as TeamViewer. This is more of a TeamViewer issue that Ninja is left dealing with but they have made many improvements over the last few months so our TV experience has vastly improved and we have little to no issues now.

Overall: Ninja proves its value with personable account reps, extremely fast response from technical support, and the passion to improve their platform using feedback from their customers.