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Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions.

Because time is money, and we understand how challenging it can be to keep track of employee hours. The constant reminder to log timesheets so your business can increase billables, run an accurate payroll and remove the guesswork from project estimates – we get it.

QueryPal is the lifeline your team needs. Our AI chatbot integrates seamlessly with your communication channels, using advanced language understanding to identify and auto-answer repetitive questions — in seconds.